The fine print

Privacy Policy

At STETCH, we respect your privacy and we want to be sure that you understand how your personal information is collected, used, and shared when you visit or make a purchase from us. 

If you have any questions, please contact us by e-mail at hello@stetch.co.uk

The information we collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address and network that we use to power our site analytics. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. This information may also include details about your use of our website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

When you make a purchase or register your email address with STETCH, we collect certain data in order to provide the best possible experience with us. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase 

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

How we use your information

To personalise your experience with STETCH. The information you provide helps us to better respond to your individual needs.

  • To improve the content and layout of our website based on the information and feedback we receive from you.

  • To fulfill your orders including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. 

  • When in line with the preferences you have shared with us, we may send periodic emails/newsletters about the latest news we have to offer.

Data sharing

We share your data with the following categories of companies as an essential part of being able to provide our services to you. For example;

  • Companies that ensure your purchases are delivered to you such as delivery companies

  • Payment processing companies - Stripe

  • Email delivery services that allow us to keep you updated on news and promotions

  • To verify your identity and to detect fraud and potential fraud, including fraudulent payments and fraudulent use of the Service.

  • To comply with our legal obligations and law enforcement requests.

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.

Your rights

If you are a European resident, you have the right to access any personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@stetch.co.uk.

Data retention

When you place an order with STETCH, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Consent

By using our site, you consent to our web site privacy policy

Contact us

If you have any questions about this Privacy Policy, please contact us by e-mail at hello@stetch.co.uk